Terms & Conditions

Terms & Conditions

Last updated: [Insert Date]

Welcome to Pickle Kitchen (“we”, “us”, or “our”).
These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to these Terms. Please read them carefully before using our site.

1. General Information

Pickle Kitchen is an online store based in Hong Kong offering curated pickleball gear and accessories.
By using our site, you confirm that you are at least 18 years old or have permission from a parent/guardian.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will take effect immediately upon posting on our website.

2. Products & Orders

  • All product descriptions, images, and prices are provided in good faith but may contain minor errors or inaccuracies.

  • We reserve the right to modify or discontinue any product without prior notice.

  • Once you place an order, you will receive an email confirmation. This does not constitute acceptance — your order is accepted when payment is processed and your items are dispatched.

  • In rare cases, we may cancel an order due to stock issues, pricing errors, or suspected fraud. If this happens, you’ll be notified and refunded promptly.

3. Pricing & Payment

  • All prices are listed in HKD (Hong Kong Dollars) unless stated otherwise.

  • We accept payments via secure third-party payment providers.

  • You agree to provide accurate billing information and authorize us to charge your payment method for the total purchase amount.

4. Shipping & Delivery

  • We deliver within Hong Kong and to select international locations.

  • Delivery times are estimates only and may vary due to factors beyond our control (e.g. courier delays, customs).

  • Risk of loss passes to you upon delivery to the address provided.

5. Returns & Exchanges

We want you to love your gear!
If you’re not satisfied with your purchase, please contact us within [7–14 days] of receiving your order.

Returned items must be unused, in original packaging, and accompanied by proof of purchase.

Certain items (e.g. used paddles, accessories, or sale items) may not be eligible for return.

For full return instructions, please email us at support@pickle-kitchen.com.

6. Intellectual Property

All content on this website — including text, images, graphics, logos, and product photos — is the property of Pickle Kitchen or our brand partners.
You may not copy, reproduce, or use any content without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.

  • Product performance and results may vary depending on individual use and conditions.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

8. Third-Party Links

Our site may include links to external websites. We are not responsible for the content or privacy practices of these third parties.

9. Governing Law

These Terms are governed by the laws of Hong Kong SAR.
Any disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.

10. Contact Us

If you have any questions about these Terms, please reach out to:
📧 support@pickle-kitchen.com
🌐 Pickle Kitchen