Personal Information Collection Statement

Last updated 10 August 2026. This statement is provided under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and should be read together with our Privacy Policy.

Who we are

Pickle Kitchen 匹克廚房 is operated by BS Global Limited, a company registered in Hong Kong ("we", "us"). We are the data user responsible for the personal data described below.

What we collect

Depending on how you use our store, we may collect:

  • Identity and contact data — your name, email address, delivery and billing address, and phone number.
  • Order data — the items you buy, return or exchange, order history, and delivery records.
  • Account data — if you create an account: your username, password (stored encrypted), saved addresses and preferences.
  • Payment data — payment card details are collected and processed directly by our payment providers. We do not store full card numbers.
  • Technical data — IP address, device and browser information, and how you navigate our site, collected through cookies and similar technologies.
  • Marketing data — your subscription preferences if you join our mailing list.

Why we collect it

We use your personal data to:

  • process and deliver your orders, and handle returns, exchanges and refunds;
  • create and administer your customer account;
  • communicate with you about orders, stock and customer service enquiries;
  • send marketing communications where you have agreed to receive them;
  • detect and prevent fraud, and keep the store secure;
  • meet our legal, accounting and regulatory obligations.

Providing your identity, contact, delivery and payment data is necessary for us to fulfil an order. If you do not provide it, we will not be able to process your purchase. All other data is voluntary.

Who we may share it with

We transfer personal data only as needed to run the store, including to:

  • Shopify, which hosts our store and processes order data on our behalf;
  • payment service providers, to take payment;
  • courier and logistics providers, to deliver your order;
  • email and marketing service providers, where you have subscribed;
  • professional advisers, regulators or law enforcement where we are required to do so by law.

Some of these providers operate outside Hong Kong, which means your personal data may be transferred and stored overseas.

Direct marketing

We will not use your personal data for direct marketing without your consent. If you have subscribed, we may send you information about new products, restocks, promotions and events by email. You may withdraw your consent at any time, free of charge, by using the unsubscribe link in any marketing email or by writing to us at the address below.

How long we keep it

We keep personal data only as long as necessary for the purposes above, including any period required to meet accounting, tax or other legal obligations.

Your rights

Under the Personal Data (Privacy) Ordinance you have the right to ask us whether we hold personal data about you, to request a copy of that data, and to request correction of any data that is inaccurate. We may charge a reasonable fee for complying with a data access request, as permitted by the Ordinance.

How to contact us

Requests, questions and complaints about personal data should be sent to:

Data Privacy Officer
BS Global Limited (trading as Pickle Kitchen 匹克廚房)
support@pickle-kitchen.com

This statement is provided for transparency and is not legal advice. If your data practices change — for example when customer accounts, loyalty features or new marketing tools are switched on — this statement should be reviewed.